Shipping & Returns

SHIPPING POLICY

All orders will ship out within 5-7 business days via USPS. Once shipping labels have been created, the tracking information will be emailed to you. Delivery times will vary depending on your location and USPS service operations. Please allow us additional time during the holidays, as production and shipment times may be increased.

 

Thanks in advance!

 

All orders over $75 BEFORE taxes will qualify for free shipping. International shipping is not available at this time.

Return Policy

NO RETURNS/ALL SALES ARE FINAL

Damage during shipping  

Damaged items must be reported within 3 days of receiving items ordered. Take pictures of both damaged packaging and damaged item and send to queendomkandles@gmail.com.

Lost during shipping 

If your ordered items are not received within 5 business days of scheduled arrival date, please send an email to queendomkandles@gmail.com. We will file a claim with the carrier and a replacement will be shipped out.

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