Q: What is your Refund policy?

NO RETURNS / ALL SALES ARE FINAL Damage during shipping Damaged items must be reported within 3 days of receiving items ordered. Take pictures of both damaged packaging and damaged item and send to info@queendomkandles.com. Orders shipped during warmer months may experience light sweating or slight softening due to the use of all natural ingredients. This is a normal occurrence and does not affect the quality or performance of the candle. These conditions are not considered shipping damage unless there is significant structural damage to the product.

Question 1

Are your candles all natural soy wax or paraffin wax?

Accepted Answer

All of our candles are made with an all natural soy wax, unless noted. Soy wax provides a longer, cleaner burn and produces less smoke. This makes it better for yourself and the environment.​

Question 2

What is your Refund policy?

Accepted Answer

NO RETURNS / ALL SALES ARE FINAL
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Damage during shipping  
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Damaged items must be reported within 3 days of receiving items ordered. Take pictures of both damaged packaging and damaged item and send to info@queendomkandles.com.
​
Orders shipped during warmer months may experience light sweating or slight softening due to the use of all natural ingredients. This is a normal occurrence and does not affect the quality or performance of the candle.
These conditions are not considered shipping damage unless there is significant structural damage to the product.
​

Question 3

Is local pick up available?

Accepted Answer

Local pick up is currently not available.

Question 4

Why do some of my candles have smooth tops and others have texture?

Accepted Answer

Because each candle is hand poured with 100% soy wax, natural variations can occur as it cools. This does not effect the quality, scent, or performance of the candle.

Question 5

Why is there discoloration in my candle?

Accepted Answer

Different fragrance and essential oils will cause discoloration. This is normal. The discoloration has no effect on the scent throw or the burn of your candle.

Question 6

Do you offer international shipping?

Accepted Answer

Not at this time.

Question 7

Do you offer free shipping?

Accepted Answer

All orders over $150.00 before taxes qualify for free shipping.

Question 8

How soon will I receive my order?

Accepted Answer

Your items will ship within 5-7 business days after order is received. Tracking information will be emailed to you. Please remember to allow us a little extra time during the holidays. Thanks in advance!​

Question 9

How long will my candle burn?

Accepted Answer

The average burn time for our candles is 50+ hours.

$10 FLAT RATE SHIPPING: FREE SHIPPING ON ALL ORDERS OVER $150

Frequently asked questions