FAQ

Are your Kandles all natural soy wax or paraffin wax?

 

All of our Kandles are made with an all natural soy wax, unless noted. Soy wax provides a longer, cleaner burn and produces less smoke. This makes it better for yourself and the environment.​

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Do you offer custom Kandles for weddings, baby showers etc...

 

Yes we do. Email queendomkandles@gmail.com with your request. We will work together to come up with the perfect Kandle for you.​

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What is your Refund policy?

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No refunds/All sales are final. 

 

Items damaged during shipment - Must be reported within 3 days of receiving items ordered, take pictures of both damaged packaging and items and send them to queendomkandles@gmail.com.

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Lost during shipment - If item is not received within 3 days of the scheduled date, unless noted delays by the carrier,  please send an email to queendomkandles@gmail.com.  We will file a claim with the carrier and a replacement will be shipped.​

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Is local pick up available?

 

Local pick up is currently not available.

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Do you offer wholesale Kandles?

 

Yes we do. Email queendomkandles@gmail.com with your request. Wholesale pricing starts at 50 kandles. All wholesale kandles have to be the same size and same scent per every 50 kandles ordered. ALL ORDERS REQUIRE A DEPOSIT AND CONTRACT.​

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Why is there discoloration in my Kandle?

 

Different fragrance and essential oils will cause discoloration. This is normal. The discoloration has no effect on the scent throw or the burn of your Kandle.​

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How long will Queendom Kandles last? 

 

Depending on the size of the Kandle, burning 2-4 hours at a time, you will get 60+ hours of burn time. ​

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Do you offer international shipping?

 

Not at this time.​

 

Do you offer free shipping?

 

All orders over $75.00 before tax qualify for free shipping.​

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How soon will I receive my order?

 

Your items will ship within 5-7 business days after order is received. Tracking information will be emailed to you. Please remember to allow us a little extra time during the holidays. Thanks in advance!​

 

Do you have any tips on how to properly burn my Kandle?

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1. ​It is very important that you burn your Kandle for at least 3 hours on the first burn, all the way to the edge of the container.  Soy wax has a memory which helps to keep the Kandle from tunneling down the center of the container. Tunneling is the main cause for a Kandle not having a good scent throw while burning.​

2. For best results trim the wick before each burn.

3. ​Do not burn your Kandle when wax is 1/2" or less from the bottom of the container. 

4. ​Do not touch or move Kandle when lit or when wax is melted, container can become very hot. 

5. ​Burn your soy Kandle in a well ventilated room.​ 

6. Do not leave Kandles unattended while burning. 

 

 

 

*** For orders over 20 kandles there is a 10-14 day turnaround for these orders to ship.***